General Terms and Conditions of Trade
for Products Supplied by Andreabal AG
- Andreabal endeavours to supply products of perfect quality.
- The satisfaction of our customers is our highest precept.
- If you are not satisfied with the goods supplied, please let us know.
- All Andreabal products are available at pharmacies and chemist’s shops in Switzerland and the Principality of Liechtenstein.
- Value-added tax (VAT) is included in all prices.
- The product prices indicated at the date of the customer’s order are binding.
- For orders below a total value of CHF100.- the carriage within Switzerland is CHF 5.-. Orders with a total value of CHF 100.- or more are shipped free.
- Charging is always in Swiss francs.
- Andreabal reserves the right to restrict the delivery quantities for certain products.
- If a product ordered is not available at the delivery date it will not be invoiced, nor will it be shipped later.
- All orders are acknowledged by Andreabal by e-mail.
- The contractual relationship comes into being through placing of the order by the customer and electronic acknowledgment of that order by Andreabal. From that time on the customer can no longer change or cancel the order.
- Payment is upon invoicing.
- For amounts over CHF 100.- Andreabal will issue an advance invoice.
- Deliveries are made by post or courier. Deliveries can only be made within Switzerland and Liechtenstein.
- Processing of the delivery takes place within 2 to 5 working days.
- Deliveries with a goods value of over CHF 100.- will be made only on a cash before delivery basis.
- Complaints concerning the quality of the delivery will be accepted within 10 days from receipt of the goods.
- Products ordered by the customer by mistake will not be taken back by Andreabal and no refund will be made.
- Andreabal will not pass on customers’ personal data to third parties. The only exception is data needed for execution of the order (e.g. delivery address for the Post Office).
- All personal data will be treated as strictly confidential.
- Andreabal reserves the right to use data for its own advertising purposes.
Telefon +41 61 271 95 87